Can I pay upon receipt?

This service has been temporarily suspended.

Are there cases in which I will not be able to return any of the products?

There are a number of specific cases where a product cannot be returned:

1. When submitting a return request after the specified time, which is 7 days from the date of receipt.
2. When the product is used, damaged, or not in the same condition as when you received it.
3. Damaged products covered by the manufacturer's warranty.
4. Consumer products that have been used or installed.
5. Products whose serial numbers have been tampered with or removed.
6. Products without price tags, stickers, original packaging, or missing any of their accessories.

If I receive an item that is not working properly/damaged, how can I get my money back?

When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition in which you received it and in the same original packaging. Upon receipt of the item, we will examine it, and if it is found that there is a defect or damage in it, we will immediately begin procedures to return your money to you, whether the amount you paid for the item or the amount paid to ship that item and deliver it to you.

The item I received was not the same item I ordered, how can I return it?

In this case, you can return the item in the same condition and packaging in which you received it and send it to us. As soon as we receive the item, we will immediately begin procedures to return all the amounts you paid to you.

I changed my mind and no longer want the item I purchased, can I return it? how?

Of course, you can return that item that you no longer want, as we understand the buyer’s right to get exactly what he wants from the goods he wants, in addition to his right to change his mind regarding his purchase of an item. In this case, all you have to do is contact us to cancel your order and we will refund your money in full

If you have received the item, you will be able to return it within 7 days from the date you received it, provided that the item is not

1. Included in the list of items that cannot be returned
2. The item is not listed with a label indicating that the item cannot be returned
3. The item must be returned in the same condition in which you received it and its packaging.

In any case, you can contact the Dream Fitness Customer Service Center on (+966554249938).

What happens if I purchased a product from Dream Fitness outside the Kingdom of Saudi Arabia via international shipping and want to return the product?

In this case, if the purchase was from one of these countries: Qatar, Jordan, Lebanon, the Emirates, or Bahrain via international shipping, the product can be returned to the nearest branch of the shipping carrier approved by Dream Fitness, and they will take care of the necessary steps to return the product.

What items can I not return?

Goods that you cannot return are:

1. All items that clearly state that the item cannot be returned.
2. When the seller's notes about the item are clear that this item cannot be returned after selling it

In addition to all consumable goods described in the consumer rights regarding the return of sold goods.

How much time does a shipping broker need to receive and deliver the returned goods?

Under normal circumstances, the shipping broker will contact you within three to five business days from the date you request to return the item. However, sometimes, it may take up to two weeks for the shipping service provider to receive the item from you.

Can I arrange an appointment with the shipping service provider to deliver the item to him?

You cannot directly contact the shipping service provider to set a time to deliver the item to the representative, but you can specify the time that suits you with the representative when he contacts you.

Can I return the item I purchased after 7 days?

If some circumstances occur that prevent you from returning the item within 7 days from the date of receipt, please contact the customer service team at Dream Fitness.

(+966554249938), as all complaints submitted in this case are studied independently. In general, all goods that are approved for return must be subject to consumer protection provisions and laws.

How can I get my money back on my credit card?

The return of the money paid takes place very quickly and smoothly after the item is received. If you have paid for the item via one of the various electronic means, then the paid amounts will be returned directly to your card. The period for receiving the money varies from one person to another according to the requirements of the bank you are dealing with.

If I paid cash on delivery, how can I get my money back?

The refund is very quick and smooth after the item is received. If you pay the price of the item in cash when you receive it or via e-mail, the amount paid will be transferred to a balance that will be added to your account in the Dream Fitness Store. In this case, you will be able to easily either use this balance to purchase another item, or transfer it to... Your bank account. For your security purposes, you must ensure that your bank account is the same as the bank account on your personal page on Dream Fitness.

• Make a purchase that is less than or equal to the available balance in your Dream Fitness Wallet: If the total amount of your new purchase including shipping fees is less than or equal to the available balance in your Dream Fitness Wallet, the system will notify you that there is enough balance in your wallet . You will then need to click on “Confirm Order” and the new purchase amount will be deducted from the available balance in your wallet.
• Making a purchase with more than the available balance in your available wallet: If the total amount of your new purchase, including shipping fees, is more than the available balance in your wallet, then you will need to choose the online payment method (credit card / PayPal / CashU) to pay the difference, to complete Purchase process. The system will then deduct the available amount from your Dream Fitness wallet balance and the remaining amount due will be calculated to calculate the payment method you chose on the Internet (you cannot pay the difference in the amount via the payment option on delivery). If you choose the payment method "Cash on Delivery", you will need to pay the full amount to the courier, no amount will be deducted from your Dream Fitness balance.

I no longer have the original packaging of the item, how can I get my money back?

Dream Fitness enables you to get your money back in full if the packaging of the item is complete in terms of the cards on it only. If you lose this packaging,

What is meant by the “original packaging” that is sealed and sealed?

You must ensure that the packaging is not opened or damaged, and that it is in the same condition in which you received it.

Will I be able to return the item I want to Dream Fitness via any shipping service provider or in person?

Returning goods cannot be done unless Dream Fitness receives the returned goods via one of its approved shipping service providers. The service provider's representative will contact you to schedule an appointment to receive the item you wish to return from you within three to five business days of your request to return the item.

If I want to return the item I purchased, who will pay the shipping cost?

If you wish to return the item, Dream Fitness guarantees that you will return it completely free of charge. In this case, Dream Fitness will pay the entire shipping cost and return your full money to you.

How can I obtain a prepaid bill of lading from Dream Fitness?

Once you request to return the item, you will receive an email containing a prepaid shipping policy from Dream Fitness so that you can return the item you want completely free of charge.

How to ship products?

Through our approved shipping companies, which the customer can choose between and ship through the following operations:

1-Send and track all your shipments from your device

2-The possibility of knowing your address from satellites

3-Save addresses for use in upcoming shipments

4-The possibility of requesting that the shipment be wrapped as a gift before delivery

5- Alert messages about all shipments that will be sent to you. Notification of the driver’s imminent arrival to you and the remaining time of arrival

What is Dream Fitness Center?

A center that includes nutrition experts. The Dream Fitness Center aims to be the preferred source for healthy living by providing proven nutritional solutions and plans specifically designed for clients seeking to obtain a healthy and ideal body. Dream Fitness offers a variety of healthy foods, nutritional supplements and natural herbs for health-conscious customers and athletes

When is home delivery free?

You have the right to enjoy free delivery service to your door on any item, provided that the value of your purchases is not less than 500 riyals or when offers are available for that.

What is the ideal order?

An ideal order is an order that is confirmed, properly packaged to avoid damage during transportation, and then delivered to the shipping company within the time the item is ready for shipment, leading to positive feedback from customers.

I received a fake product...what to do?

If you believe that you have received a counterfeit product, and taking into account the conditions for returning the defective product to us (according to the Dream Fitness return policy ) within 7 days of its delivery and after evaluating and verifying the validity of the reason for the return, you have the right to a full refund of the price paid for the product,

If the 7-day return period has expired, please contact Customer Support at (+966554249938) for assistance.

Note : All products returned to us are evaluated and the reason for the return is verified before the product is accepted and refunded. If the mentioned problem is not found in the product you returned, or if you return a product that otherwise does not apply to the possibility of refunding the price as described in the Dream Fitness return policy , the product will be sent to you and your claim for a refund will be rejected.

How do I receive the service I purchased from the store?

After you successfully make the purchase using the payment method appropriate for you, you will find one of our employees working directly with you to deliver the service to you within 30 minutes of successful payment, and your service will be activated and in progress, and the technical support team will be in direct contact with you.

I have a problem, can I contact you?

Yes, with pleasure! You can contact us through customer service on the website or by messaging us on WhatsApp [+966554249938]